Short answer: A "TM Canada Resale" line on your credit card statement is a Ticketmaster charge, and the word "resale" means it was for a resale ticket: one bought from another fan on Ticketmaster's resale marketplace rather than from the team or venue at face value. Most of the time it's a ticket you or someone on your card bought. If you can't match it to an order in your Ticketmaster account, contact Ticketmaster and then your card issuer.
The descriptor isn't always printed the same way, which is why so many people search for it. Below is how to read it, why the amount often doesn't match the ticket price you remember, and what to do if you don't recognize it.
What the TM Canada resale charge looks like
"TM" is short for Ticketmaster. Banks shorten and truncate merchant names, so the same purchase can appear in several forms. Variations that cardholders commonly report include:
- TM *CANADA RESALE
- TMCANADA RESALE
- TM *CANADA RESALE ON (with the province or a postal code added)
- The same text followed by a phone number or a "CA"/"CAN" country code
A line that says TM *TICKETMASTER without "resale" usually points to a primary ticket, bought from the team or venue's own inventory. "Resale" tells you a fan sold that ticket on Ticketmaster.
Why the amount doesn't match the ticket price
This is the most common reason people think a TM Canada resale charge is wrong. The posted amount is usually the full order total, which can include:
| What's in the total | Why it surprises people |
|---|---|
| Every ticket in the order | Four seats show up as one charge, not four. |
| Service and facility fees | On resale these can add a large share on top of the seller's price. See how Ticketmaster fees work in Canada. |
| Order processing fee | Charged per order, on top of per-ticket fees. |
| Sales tax | HST is added in Ontario. |
| Add-ons | Parking passes or ticket insurance bought in the same checkout. |
| Currency conversion | Charged in Canadian dollars. A card issued outside Canada shows a converted amount and may add a foreign transaction fee. |
If the number on your statement matches the "total" line in your Ticketmaster order confirmation, the charge is correct, even if it's well above the price you saw on the seat map.
What to do if you don't recognize the charge
- Search your email for "Ticketmaster" and "order confirmation" around the charge date. Check every email address you might have used.
- Check your Ticketmaster account under My Account. Look at past events too: the charge may be for an event that has already happened.
- Ask anyone who uses your card, like a partner, parent or teenager. Shared cards are behind a lot of "mystery" Ticketmaster charges.
- Contact Ticketmaster through the Help section of ticketmaster.ca, with the date and amount from your statement.
- If it's genuinely unauthorized, call the number on the back of your card to dispute it, and change your Ticketmaster password in case your account was accessed.
Don't call a phone number from a random website that claims to be Ticketmaster support. Use the contact options inside ticketmaster.ca or your card issuer's number.
Is TM Canada Resale a scam?
No. TM Canada Resale is Ticketmaster's own billing descriptor, not a separate company. A charge you don't recognize could still be fraud: someone using your card on Ticketmaster. That's a card problem, not a Ticketmaster scam, and your card issuer handles it.
The real scams in Toronto ticketing usually happen off-platform: fake sellers on Facebook and Instagram asking for payment before showing proof of seats. Our guide to avoiding ticket scams on Facebook covers the warning signs.
Buying resale without a TM Canada resale charge
If you'd rather not pay resale fees at all, there's another route for Toronto sports. On Tickets 4 Fans, every seller is a personally verified Raptors, Blue Jays, Toronto FC or Toronto Tempo season seat holder, and there are no buyer fees, seller commissions or processing fees.
- You pay the seller the listed price, in CAD, by Interac e-Transfer. There's no card charge, so no TM Canada resale line at all.
- The seller sends the tickets through the official Ticketmaster transfer, so they land in your own Ticketmaster account as real, valid tickets.
- We never hold your money, so follow the safe-buying steps and accept only an official transfer.
The buyer guide walks through the whole process.
FAQ
What is TM Canada Resale on my credit card?
It's a Ticketmaster charge for a resale ticket, meaning a ticket another fan listed on Ticketmaster. "TM" stands for Ticketmaster, and the descriptor varies slightly between banks.
Why is my TM Canada resale charge higher than the ticket price?
The charge is the full order total: all tickets in the order plus service, facility and processing fees, HST and any add-ons. Compare it with the total in your order confirmation email.
Is TM Canada Resale legit?
Yes. It's Ticketmaster's own billing name for resale purchases. If you can't find a matching order in your Ticketmaster account, treat it as a possible unauthorized charge and call your card issuer.
How do I dispute a TM Canada resale charge?
Contact Ticketmaster first through the Help section of ticketmaster.ca. If the charge is unauthorized or unresolved, call the number on the back of your card to open a dispute.
Why was I charged in Canadian dollars?
Ticketmaster Canada bills Canadian events in CAD. Cards issued outside Canada show the converted amount, and some add a foreign transaction fee.
Going to a Raptors, Blue Jays, TFC or Tempo game? Browse fee-free tickets from verified season seat holders.